Shipping and delivery schedule
Orders are processed and shipped on business days (Monday – Friday), with a shipment deadline of 3 PM PST. All orders after 3 PM PST will be shipped out the following business day. Evolv is not responsible for any lost, stolen, or damaged packages. Please contact CustomerCare@evolvtan.com and we will assist you in contacting the FedEx office with your provided tracking number.
Customer has ten days from the date order was shipped to request a return. Product must be unopened and in new condition to receive a credit on the customer’s account or a refund on the processed card. Customer is responsible for all shipping costs and a 20% restocking fee for the returned product. Customer must return the item or provide a tracking number within two days from when they requested to return the product. Please allow 3-5 business days after notification of delivery for your refund or credit to be applied. Please contact CustomerCare@evolvtan.com with any questions or concerns you may have.
All machine and backdrop sales are final.
Damaged or Missing Items
If order arrives damaged or is incomplete, customer must contact CustomerCare@evolvtan.com within two days of arrival. If damaged, the customer will be requested to send a picture of the box the item came in and the damaged item. Evolv is not responsible for any lost, stolen, or damaged packages.