Local Pick-Up Orders Hours
Monday – Friday from 8:30am to 4:00pm PST. Saturday & Sunday Closed
Holidays May Vary
Pick up Address: 1784 La Costa Meadows Drive Suite 101, San Marcos, CA 92078
Shipping and Delivery Schedule
Orders are processed and shipped on business days (Monday – Friday), with a shipment deadline of 2 PM PST. All orders after 2 PM PST will be shipped out the following business day.
All orders placed during the weekend or on a public holiday will be processed and shipped on Monday or the next business day.
Evolv is not responsible for any lost, stolen, or damaged packages. Please contact CustomerCare@evolvtan.com and we will assist you in contacting the FedEx office with your provided tracking number. You may File a claim on the carrier’s website. For more information, please visit your carrier’s website.
Freight Delivery orders will only provide liftgate at the delivery site. Freight carriers will not bring in freight packages or pallets inside the delivery facility. The customer is responsible for the shipment after freight delivery drop off. Carrier company will bill you for any additional assessorial services.
Customer has ten days from the date order was shipped to request a return. Product must be unopened and in new condition to receive a credit on the customer’s account or a refund on the processed card. Customer is responsible for all shipping costs and a 20% restocking fee for the returned product. Customer must return the item or provide a tracking number within two days from when they requested to return the product. Please allow 3-5 business days after notification of delivery for your refund or credit to be applied. Please contact CustomerCare@evolvtan.com with any questions or concerns you may have.
All machine and backdrop sales are FINAL.
Delivery Address & P.O Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry, but we do not ship to P.O boxes.
For international orders please contact CustomerCare@evolvtan.com. Your package may be subject to import duties and taxes. You, as a customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and are unable to calculate these for you.
Damaged or Missing Items
If order arrives damaged or is incomplete, customer must contact CustomerCare@evolvtan.com within two days of arrival. If damaged, the customer will be requested to send proof (picture) of the box the item came in and the damaged item. Evolv is not responsible for any lost, stolen, or damaged packages.